If you received a cancellation number from our customer care dept. you can be certain that the order you cancelled has in fact been cancelled. The only time an order cannot be cancelled is if it has already been shipped, in which case we will do whatever is necessary to accommodate you. If you have any additional concerns that you feel need to be addressed we respectfully request that you contact our Customer Care Management team at toll free 888-769-7873. They will make certain that everything is handled to your complete satisfaction.

If there is anything else I can do to assist you, please do not hesitate to contact us.

So they did the same thing to him that they do to everyone else…..they took his cc info right up front, and then right as he was about to hang up they told him they were enrolling him in the program. He refused but they did it anyway!! He said he wanted to cancel the whole order but they said that they couldn’t! WHY THE HELL NOT???

And so today he called a different number, to cancel. He got a cancellation number. And from what I’ve read elsewhere, the cancellation will not be honored, and my husband and I will now have to go through the trouble of changing our cc numbers and changing every profile for every acct we have online to the new number, all because Purity Products is dishonest. Thanks, guys! Thanks for having a product that obviously isn’t good enough to sell honestly, and thanks for costing us all of this annoyance and work and worry.