Comments on: Purity Products Complaints? Our Response http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/?utm_source=rss&utm_medium=rss&utm_campaign=purity-products-complaints-response This is Purity Products blog. Find updated news about our products, health, and nutritional supplements. Sun, 05 Feb 2012 23:37:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-8735 John Mon, 21 Mar 2011 18:54:04 +0000 http://purityproductsblog.com/?p=283#comment-8735 David, No one is asking the post office to work for free. If Purity is so honest and upfront, and has such confidence in its product, it should be willing to mail them and pay the postage itself. Never give your credit card number to a voice on the phone. David, No one is asking the post office to work for free. If Purity is so honest and upfront, and has such confidence in its product, it should be willing to mail them and pay the postage itself. Never give your credit card number to a voice on the phone.

]]> By: roger t winer http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-6455 roger t winer Sat, 05 Feb 2011 18:57:07 +0000 http://purityproductsblog.com/?p=283#comment-6455 I just discovered this group of sites re"purity products. I am astounded. I've been using their products for five years and have had several problems with my orders and I can honestly say every problem has been resolved speedily to my satisfaction. The products are high quality, right on the leading edge of technology, and the people could not be more polite and respectful. I can't believe these people have picked this company to snap out on. How about they stop this disgraceful conduct and go pick on one of the pharmacuticals that had it's product taken off the market because they lied about their test market and produced a product that is killingpeople with the FDA approval. You need to get your head straight. I just discovered this group of sites re”purity products. I am astounded. I’ve been using their products for five years and have had several problems with my orders and I can honestly say every problem has been resolved speedily to my satisfaction. The products are high quality, right on the leading edge of technology, and the people could not be more polite and respectful. I can’t believe these people have picked this company to snap out on. How about they stop this disgraceful conduct and go pick on one of the pharmacuticals that had it’s product taken off the market because they lied about their test market and produced a product that is killingpeople with the FDA
approval. You need to get your head straight.

]]> By: Rob Clayton http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-5715 Rob Clayton Thu, 27 Jan 2011 04:03:00 +0000 http://purityproductsblog.com/?p=283#comment-5715 Kym, You are correct. AND if its ordered online, you have to check a box that explains the exact same thing. Purity isn't performing anything underhanded. If, like in your one situation, forget to call them, then you will see more product in about a month. What I see on this site and many others is really lazy people that once again, don't want to take responsibilty for their own mistakes and want to blame evil Purity Products instead. Purity, love the products and customer service. Keep it up. Kym,

You are correct. AND if its ordered online, you have to check a box that explains the exact same thing. Purity isn’t performing anything underhanded. If, like in your one situation, forget to call them, then you will see more product in about a month. What I see on this site and many others is really lazy people that once again, don’t want to take responsibilty for their own mistakes and want to blame evil Purity Products instead.

Purity, love the products and customer service. Keep it up.

]]> By: Rob Clayton http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-5697 Rob Clayton Wed, 26 Jan 2011 22:00:20 +0000 http://purityproductsblog.com/?p=283#comment-5697 Robert, I have been a customer of purity for over 10 years. There isn't any high pressure sales and a lot of what i read is just plain untrue. I have been a One item customer to long term auto-ships and have NEVER had purity charge me unfairly or high pressure sale me anything. Yes, they do try to get you to try additional products at a cost savings after making a purchase. Its one offer ALL COMPANIES DO IT! But, you just say "no thanks" and that's it. I have read the complaints of people saying they were charged after a free trial without their knowledge. This is pure bunk and most of them are lying. The Operator will tell you that unless canceled, you will be placed on the auto-ship and billed accordingly. Like previously stated, I have done this more time than can be counted. Love their products and will do business with them for the foreseeable future. Take care. Robert,

I have been a customer of purity for over 10 years. There isn’t any high pressure sales and a lot of what i read is just plain untrue. I have been a One item customer to long term auto-ships and have NEVER had purity charge me unfairly or high pressure sale me anything. Yes, they do try to get you to try additional products at a cost savings after making a purchase. Its one offer ALL COMPANIES DO IT! But, you just say “no thanks” and that’s it. I have read the complaints of people saying they were charged after a free trial without their knowledge. This is pure bunk and most of them are lying. The Operator will tell you that unless canceled, you will be placed on the auto-ship and billed accordingly. Like previously stated, I have done this more time than can be counted. Love their products and will do business with them for the foreseeable future. Take care.

]]> By: David http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-5148 David Sat, 08 Jan 2011 16:54:49 +0000 http://purityproductsblog.com/?p=283#comment-5148 That's because, while they can give you their product free of charge and take all the risk, the post office won't. It may surprise you to know, the United States post offices doesn't work for free. That’s because, while they can give you their product free of charge and take all the risk, the post office won’t. It may surprise you to know, the United States post offices doesn’t work for free.

]]> By: Dave http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-4436 Dave Sun, 19 Dec 2010 13:17:44 +0000 http://purityproductsblog.com/?p=283#comment-4436 I just had an experience, I think a good one. 1st time ordering. I did not want the auto ship until I used the product up- one bottle. Called, was treated very well. Gave me an extra 30 days to try without an auto ship but still offered the discount at that time. I was just looking at this site and thought I would let you all know later how this turns out. So far, no charge and no issue. I have no idea if the products are top of the line because non are FDA approved in any company and they have to state that. Please also keep in mind the FDA is still in the 1950's when it comes to nutrition. That's always been an issue with me- who is real and who is not. However, 15 yrs is a good business track record. I'll give them the benefit of the doubt but will turn on a dime if I find any negatives and praise any positives. I just had an experience, I think a good one. 1st time ordering. I did not want the auto ship until I used the product up- one bottle. Called, was treated very well. Gave me an extra 30 days to try without an auto ship but still offered the discount at that time. I was just looking at this site and thought I would let you all know later how this turns out. So far, no charge and no issue. I have no idea if the products are top of the line because non are FDA approved in any company and they have to state that. Please also keep in mind the FDA is still in the 1950′s when it comes to nutrition. That’s always been an issue with me- who is real and who is not. However, 15 yrs is a good business track record. I’ll give them the benefit of the doubt but will turn on a dime if I find any negatives and praise any positives.

]]> By: Brian http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-4354 Brian Sun, 19 Dec 2010 04:02:33 +0000 http://purityproductsblog.com/?p=283#comment-4354 I have been a customer of Purity Products for almost 3 years and have had zero problems with them. If you read the agreement and sign up for a "saver program" of any company you KNOW they are gonna use it to sell the product. If you want to cancel just call them and do it. No one is going to give you a "free" anything these days so stop thinking they owe you. I have been a customer of Purity Products for almost 3 years and have had zero problems with them. If you read the agreement and sign up for a “saver program” of any company you KNOW they are gonna use it to sell the product. If you want to cancel just call them and do it. No one is going to give you a “free” anything these days so stop thinking they owe you.

]]> By: Kym Kan http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-2000 Kym Kan Sun, 07 Nov 2010 03:50:32 +0000 http://purityproductsblog.com/?p=283#comment-2000 When you take advantage of one of their ‘’special offers’’, lets say ‘’Omega Berry for $4.95’’, you are also signing up for their ‘’Super Saver Program’’. This means you are locking yourself into a lower promo price for that product every time it ships. And yes in 4 weeks after getting the ‘’special offer’’ bottle, they will auto ship you out 3 bottles and then 3 more every 3 months. So if you do not want to get the promo, just call the 800# number on the packing slip within 4 weeks of them shipping your ‘’special offer’’ bottle. And tell them you would not like to be part of their ‘’Super Saver Program’’. Meaning in this example, that they ‘please do not ship’ us any more of those ‘’Omega Berry’’ vitamins... that we just wanted the first promotional bottle. Thank you very much! Or If you want the promo, you do have the ‘’power and control’’ to change the products, the quantities, and the shipment intervals at anytime, while taking advantage of their ‘’Super Saver Program’’. Just remember to make the call to change or cancel those auto shipments if you choose. I forgot once and well, you know? Right! :) When you take advantage of one of their ‘’special offers’’, lets say ‘’Omega Berry for $4.95’’, you are also signing up for their ‘’Super Saver Program’’. This means you are locking yourself into a lower promo price for that product every time it ships. And yes in 4 weeks after getting the ‘’special offer’’ bottle, they will auto ship you out 3 bottles and then 3 more every 3 months.
So if you do not want to get the promo, just call the 800# number on the packing slip within 4 weeks of them shipping your ‘’special offer’’ bottle. And tell them you would not like to be part of their ‘’Super Saver Program’’. Meaning in this example, that they ‘please do not ship’ us any more of those ‘’Omega Berry’’ vitamins… that we just wanted the first promotional bottle. Thank you very much!
Or If you want the promo, you do have the ‘’power and control’’ to change the products, the quantities, and the shipment intervals at anytime, while taking advantage of their ‘’Super Saver Program’’. Just remember to make the call to change or cancel those auto shipments if you choose. I forgot once and well, you know? Right! :)

]]> By: Kym Kan http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-1934 Kym Kan Wed, 03 Nov 2010 02:27:30 +0000 http://purityproductsblog.com/?p=283#comment-1934 Hi Purity, A special thanks to awesome "Elisha".... She was wonderful! She explained that while "yes you can" place a simple order over the phone; you can also take advantage of even more savings if you join their "Super Saver Program". All you have to do is pick a time frame of up to 6 month intervals for automatic shipments. And you can customize what products and quantities you want to be shipped at any time. No high pressure sales and she offered a very thorough explanation. Excellent customer service! Thank you very much ;) Sincerely, Kym Hi Purity,
A special thanks to awesome “Elisha”…. She was wonderful! She explained that while “yes you can” place a simple order over the phone; you can also take advantage of even more savings if you join their “Super Saver Program”. All you have to do is pick a time frame of up to 6 month intervals for automatic shipments. And you can customize what products and quantities you want to be shipped at any time. No high pressure sales and she offered a very thorough explanation. Excellent customer service! Thank you very much ;)
Sincerely, Kym

]]> By: Andrea http://purityproductsblog.com/2010/02/05/purity-products-complaints-response/#comment-1765 Andrea Sat, 16 Oct 2010 17:20:06 +0000 http://purityproductsblog.com/?p=283#comment-1765 After being burned by another company when ordering something from a toll free # advertised on the radio, I am really not likely to try anything from Purity. I notice that when the company reps make a reply here, it seems to be rather formulaic, and never addresses the concern expressed by many here: if we want to try a product, and you advertise that it is "free - we will only be charged shipping and handling", then please answer why consumers must be coerced, hoodwinked, call it whatever you like, into advance-ordering future purchases? Until this question is adequately answer by one of the company reps, I will NOT purchase anything from this company! (and I am looking for a hyluronic acid product, too) After being burned by another company when ordering something from a toll free # advertised on the radio, I am really not likely to try anything from Purity. I notice that when the company reps make a reply here, it seems to be rather formulaic, and never addresses the concern expressed by many here: if we want to try a product, and you advertise that it is “free – we will only be charged shipping and handling”, then please answer why consumers must be coerced, hoodwinked, call it whatever you like, into advance-ordering future purchases? Until this question is adequately answer by one of the company reps, I will NOT purchase anything from this company! (and I am looking for a hyluronic acid product, too)

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